Frequently Asked Questions
Everything we get asked most, in one place. Can't find your answer? The contact page goes straight to a real inbox.
How long does shipping take?
Most orders ship within 1–3 business days, with delivery typically landing 5–10 business days after that depending on your location. You'll get a tracking number by email as soon as it ships.
Do the GPS trackers require a monthly subscription?
This depends on the specific tracker's specs, listed on its product page — some work over Bluetooth with no ongoing fee, others use cellular GPS which may involve a data plan. Check the individual listing before buying if this matters to you.
What's your return policy?
If something arrives damaged or doesn't match its listing, reach out through the contact page within 30 days of delivery and we'll sort out a replacement or refund.
Can the feeders and fountains handle multiple pets?
Yes, within the limits listed on each product page — check the "pets supported" spec before ordering if you have more than one animal at home.
What if my gadget stops working?
Contact us with your order number and a quick description of the issue. Most electronics issues are covered by the manufacturer's warranty period listed on the product page.
Do you ship internationally?
Check the shipping options at checkout with your address entered — availability and rates vary by country.
Still have a question?
Contact us